Refund policy

Return and Refund Policy

Last Updated: November 1, 2026

At Soulstice, Inc., we take immense pride in helping you keep your kitchen organized, fresh, and functional. Whether you rely on our high-performance food storage bags, durable aluminum foil, or versatile disposable gloves, we want every purchase to meet your highest expectations.

If for any reason you are not completely satisfied with your order, our straightforward Return & Refund Policy is designed to make the process simple, transparent, and fair.

30-Day Money-Back Guarantee

We offer a 30-day return window. You have 30 calendar days from the date you receive your items to request a return.

To be eligible for a standard return:

  • Unopened & Unused: Due to hygiene, safety, and health regulations regarding food contact products (food storage bags, aluminum foil, and disposable gloves), returned items must be in their original, unopened packaging, unused, and in the exact condition you received them.

  • Proof of Purchase: A valid receipt, order number, or invoice must be provided.

Important Hygiene & Health Notice

Because our products directly touch food and sanitary surfaces:

  • Opened or partially used packages (e.g., opened disposable glove boxes, unrolled aluminum foil, or opened food storage bag packs) cannot be returned unless they arrived damaged or defective.

  • This policy ensures that all goods distributed by Soulstice, Inc. maintain the strict health and sanitation standards our customers trust.

How to Initiate a Return

  1. Contact Us: Reach out to our Customer Service Team at [email protected] within 30 days of receiving your shipment. Please include your Order Number, the item(s) you wish to return, and the reason for return.

  2. Receive Authorization: If your return is approved, our support team will issue a Return Authorization and provide clear instructions on how and where to ship your package.

  3. Ship the Item: Send your return package to our physical facility:

    Soulstice, Inc. Return Department

    377 W Main St, Tilton, NH 03276, United States

Note: Please do not send your purchase back to us without first contacting our customer service team. Items sent back to us without prior authorization will not be accepted.

Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying the shipping costs for returning non-defective items. Return shipping fees are non-refundable.

  • Trackable Shipping: We strongly advise using a trackable shipping service or purchasing shipping insurance for returns valued over $20, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Goods

We inspect our inventory carefully, but occasionally shipping damage occurs. Please inspect your order immediately upon arrival.

If your order arrives damaged, defective, or if you received the wrong item:

  • Email us immediately at [email protected] with your order number and clear photo/video proof of the damaged or incorrect product.

  • Once verified, we will arrange for a free replacement or issue a full refund (including any applicable shipping fees) at no additional cost to you.

Refunds Process

Once your return is received and inspected at our Tilton facility:

  1. We will send you an email notification confirming receipt of your returned item.

  2. We will notify you of the approval or rejection of your refund based on the condition of the returned item.

  3. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 5 to 10 business days (depending on your bank or credit card provider).

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account again.

  2. Contact your credit card company or bank; it may take some processing time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at [email protected].